Main menu:
Appointments > Triage System: Patient Survey
|
|
Strongly Agree |
Agree |
No Opinion |
Disagree |
Strongly Disagree |
|
I understand how the new system works. |
35.5% |
50.3% |
7.7% |
2.4% |
4.1% |
|
When I telephoned the practice the receptionist answered the phone promptly. |
26.6% |
62.7% |
4.7% |
4.7% |
1.2% |
|
The Doctor called me back within a reasonable time. |
30.2% |
57.4% |
4.1% |
5.3% |
3.0% |
|
I am satisfied that the doctor understood my problem / question. |
34.9% |
50.9% |
8.3% |
3.6% |
3.6% |
|
I understood what the doctor told me on the phone |
32.54% |
58.0% |
7.1% |
1.2% |
1.2% |
|
I am satisfied that the advice given or the action taken by the doctor was appropriate. |
31.4% |
49.7% |
11.8% |
3.6% |
3.6% |
|
I feel that the surgery is able to respond to my needs more effectively than before. |
22.5% |
34.3% |
16.6% |
17.2% |
9.5% |
|
I feel that the surgery is able to respond to my needs more quickly than before. |
26.0% |
32.0% |
17.8% |
16.0% |
8.3% |
|
I find it convenient discussing my problem on the phone and not having to visit the surgery. |
27.2% |
34.9% |
10.1% |
13.0% |
14.8% |
|
I feel that the new system is an improvement and would like it to continue |
27.8% |
30.2% |
14.2% |
11.2% |
16.6% |
|
Average: |
29.5% |
46.0% |
10.2% |
7.8% |
6.4% |