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Medical Information > Swine Flu
National Pandemic Flu Line is now Live
The National Pandemic Flu Service is a new dedicated website ( www.direct.gov.uk/pandemicflu) and phoneline (0800 1 513 100 or 0800 1 513 200 (Textphone)) for people to check their symptoms and get a unique number which will give them access to antivirals if necessary.
People who have swine flu symptoms will be given a unique access number and told where their nearest Antiviral Collection Point is. They should then ask a flu friend – a friend or relative who doesn’t have swine flu – to go and pick up their antivirals.
Patients with an authorisation code from the NPFS must go to an Antiviral Collection Point.
Please note that the collection point on the site of C&W hospital has now closed. There are three nominated pharmacies who are able to dispense Anti-virals to patients with and authorisation code. Details may be downloaded here. Other community pharmacies can only dispense on receipt of a voucher issued by a GP.
The flu friend must show their own ID as well as that of the patient. The authorisation number and ID information will be checked to ensure it matches the information provided when the assessment of symptoms was completed.
Anyone who suspects they have swine flu is advised not to go to their GP or A&E.
People should contact their doctor direct rather than using the National Pandemic Flu Service if:
As swine flu spreads, it is important to be able to recognise its symptoms. People who have two of the following symptoms and a temperature of 38° C and above or feels hot may have swine flu.
The typical symptoms are:
Other symptoms may include:
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